In many cases e-commerce sites offers products that needs an assistance to be selected and bought by the customer, virtual shelves are full of offers and in many cases customers have not a clear idea about what they need or have doubts about product details.
“I need a winter tire for my Audi A4, can you help me?”
“What kind of socks can I pair with a blue suits?”
“I need a new air conditioning system for my house in Sicily”
That’s where a Virtual Assistant plays a new fundamental role, as well as the expert salesman in a physical store.
Open 24/7 a ChatBot helps customers to find faster what they really need and suggests them the best solution.
